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Annual closure of December 23, 2022 on January 1, 2023 included Orders placed between these dates will be sent to part of January 2, 2023

ATTENTION ! Toutes les commandes passées pendant la liquidation ne peuvent pas être retournées !!

Return policy

www.chantal-b.com

Have you changed your mind ? The product does not suit you ?

You have 15 days to make your return :)

With love,

The team 


Return policy

Chantal B extends the possibility of Return of articles to 15 days Instead of 14 days.

Returns are the responsibility of the customer

For your return, please follow the following instructions:

  • Send an email (in prevention) indicating the model and the reason for the return: contact@chantal-b.com

  • Once the return is confirmed by email from us, slide the invoice (or a copy) in a package as well as the article to return:

  • Return your package by the carrier of your choice to the following address: (The return is your responsibility, take well the package tracking number to avoid any loss of it)

Return address :

Chantal B
1 Avenue de l'Argility
MIF 68 Box 5
13016 Marseille

06.51.87.03.55

 

  • The refund will be made upon receipt of the package.
  • For any other information we can be reached at 06.51.87.03.55

 

Return and reimbursement conditions

  • The feedback is at the buyer's expense.
  • Back products are limited to 15 days and are at the buyer's expense.
  • Chantal B reserves the right to refuse any return sent after the period of 15 days from the date of receipt of the item.
  • Returns can only be carried out in the same country / the same region where the items have been purchased.
  • The articles returned must be in the same state where you received them (not washed, without trace of wear or deterioration), including the label and the original packaging if necessary, within the limit of the fittings and Handling necessary to try the articles.
  • The articles returned must be properly protected and packaged, Chantal B declining any responsibility in the event of deterioration due to transport at our address.
  • Some items cannot be taken up, exchanged, reimbursed: gift cards, media support whose packaging is open (DVD, CD, video cassette or software), custom or personalized products.
  • Once the return has been validated by our services after inspection of the articles, you will receive an email on the address indicated in the contact details your personal account on Chantal-b.com Confirming the reimbursement of items and delivery costs if necessary, excluding return costs.
  • The refund of your item will be made according to the original payment method used for the purchase, within a maximum of 15 days after receipt of the returned items.

In the event of a problem or delay in reimbursement

Have you not received your refund yet? Please follow the following procedure:

  • Consult your Bank account Or Paypal account Depending on your payment method.
  • Make sure that the Bank card where the Paypal account having been used for purchase either always active.
  • Contact your bank, the organization of your credit card, or PayPal customer service, to check the necessary processing time before a refund is displayed.
  • If after doing all of these steps and you have still not received your refund, please send an email at the address contact@chantal-b.com. We will process your request as soon as possible.

For any other questions concerning your feedback or refunds, thank you for contacting us.

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