Return policy

 www.chantal-b.com 

Have you changed your mind ? The product does not suit you ?

You get 15 days to make your return :)

With love,

The team


Returns policy

Chantal B extends the possibility of Return of items to 15 days instead of 14 days.

Returns are the responsibility of the customer

For your return, please follow the instructions below:

  • Once the return confirmed by email from us, slide the bill (or copy) into a parcel as well as the article to return:

  • Return your package by the carrier of your choice at the following address:(The return is your responsibility, bring you well the parcel tracking number to avoid any loss of it)

Return address :

Chantal B
1 Avenue of Argility
MIF 68 Box 5
13016 Marseille

06.51.87.03.55

 

  • The refund will be made upon receipt of the package.
  • For any other information we are reachable at 06.51.87.03.55

 

Conditions of return and refund

  • Returns are at the expense of the buyer.
  • Returns of products on sale are limited to 15 days and are at the expense of the buyer.
  • Chantal B reserves the right to refuse any return sent after the period of 15 days from the date of receipt of the article.
  • Returns can only be realized in the same country / region where articles have been purchased.
  • The returned items must be in the same state where you received them (not washed, without a trace of wear or deterioration), including the original label and packaging if necessary, within the limit of the fittings and Manipulations needed to try the articles.
  • The returned items must be properly protected and packaged, Chantal B declining any liability in case of deterioration due to transportation to our address.
  • Some items can not be resumed or exchanged, nor reimbursed: gift cards, media support whose packaging is open (DVD, CD, video cassette or software), customized or customized products.
  • Once the return validated by our services after inspection of the articles, you will receive an e-mail on the address indicated in the coordinates your personal account onchantal-b.comconfirming the repayment of items and delivery charges as appropriate, excluding return fees.
  • The repayment of your article will be made according to the original method of payment used for the purchase, within a maximum of 15 days after receiving returned items.

In case of problem or delayed repayment

You have not received your refund yet? Please follow the following procedure:

  • Consult your Bank accountWhere Paypal account according to your payment method.
  • Make sure the Bank card where the Paypal account Having served the purchase eitherstill active.
  • Contact your bank, the issuer of your credit card, or the paypal customer service, to check the necessary processing time before a refund is displayed.
  • If after performing all these steps and you still have not received your refund, please send an emailat the addresscontact@chantal-b.com. We will process your request as soon as possible.

For any other matter regarding your returns of items or refunds, thank you for contacting us.

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