This site has limited support for your browser. We recommend switching to Edge, Chrome, Safari, or Firefox.

Return policy 

Have you changed your mind ? The product does not suit you ?

You get 15 days to make your return :)

With love,

The team

Returns policy

Chantal B extends the possibility of Return of items to 15 days instead of 14 days.

Returns are the responsibility of the customer

For your return, please follow the instructions below:

  • Once the return confirmed by email from us, slide the bill (or copy) into a parcel as well as the article to return:

  • Return your package by the carrier of your choice at the following address:(The return is your responsibility, bring you well the parcel tracking number to avoid any loss of it)

Return address :

Chantal B
1 Avenue of Argility
MIF 68 Box 5
13016 Marseille


  • The refund will be made upon receipt of the package.
  • For any other information we are reachable at


Conditions of return and refund

  • Returns are at the expense of the buyer.
  • Returns of products on sale are limited to 15 days and are at the expense of the buyer.
  • Chantal B reserves the right to refuse any return sent after the period of 15 days from the date of receipt of the article.
  • Returns can only be realized in the same country / region where articles have been purchased.
  • The returned items must be in the same state where you received them (not washed, without a trace of wear or deterioration), including the original label and packaging if necessary, within the limit of the fittings and Manipulations needed to try the articles.
  • The returned items must be properly protected and packaged, Chantal B declining any liability in case of deterioration due to transportation to our address.
  • Some items can not be resumed or exchanged, nor reimbursed: gift cards, media support whose packaging is open (DVD, CD, video cassette or software), customized or customized products.
  • Once the return validated by our services after inspection of the articles, you will receive an e-mail on the address indicated in the coordinates your personal account onchantal-b.comconfirming the repayment of items and delivery charges as appropriate, excluding return fees.
  • The repayment of your article will be made according to the original method of payment used for the purchase, within a maximum of 15 days after receiving returned items.

In case of problem or delayed repayment

You have not received your refund yet? Please follow the following procedure:

  • Consult your Bank accountWhere Paypal account according to your payment method.
  • Make sure the Bank card where the Paypal account Having served the purchase eitherstill active.
  • Contact your bank, the issuer of your credit card, or the paypal customer service, to check the necessary processing time before a refund is displayed.
  • If after performing all these steps and you still have not received your refund, please send an emailat the We will process your request as soon as possible.

For any other matter regarding your returns of items or refunds, thank you for contacting us.


No more products available for purchase