General conditions of sales
Chantal B can be attached by clicking on the contact form accessible via the home page of the site.
Hereinafter the "seller" or the "company".
And the natural or legal person carrying out the purchase of products or services of the company,
Hereinafter, "the buyer", or "the customer"
On the other hand,
It has been exposed and agreed as follows:
The seller is publisher of products exclusively for consumers, marketed through its websites (http://chantal-b.com/).
Article 1: object
These general conditions of sale determine the rights and obligations of the parties in the context of the online sale of products offered by the seller.
Article 2: General provisions
These Terms and Conditions of Sale (CGV) apply to all product sales, carried out through the company's websites that are an integral part of the contract between the buyer and the seller.
The seller reserves the right to modify these, at any time by the publication of a new version on his website.
The applicable CGVs then are those in force on the date of payment (or the first payment in case of multiple payments) of the order.
These GTCs are available on the Company's website at: http://chtal-b.com/conditions-generales-des-ventes/.
The company also ensures that their acceptance is clear and without reservation by setting up a checkbox and a click click.
The client declares that he has read all these general conditions of sale, and if necessary, the special conditions of sale related to a product or a service, and accept them without restriction or reserve.
The Customer acknowledges that he benefited from the necessary advice and information to ensure the adequacy of the offer to his needs.
The client declares to be able to legally contract under the French laws or validly represent the natural or legal person for which he undertakes.
Unless there is contrary the information recorded by the Company constitute the proof of all transactions.
Article 2: Price
The prices of products sold through the websites are indicated in euros excluding taxes and precisely determined on the pages of descriptive products. They are also indicated in euros all taxes included (VAT + other possible taxes) on the product order page, and excluding specific shipping costs.
For all products shipped outside the European Union and / or DOM-TOM, the price is calculated excluding taxes automatically on the invoice.
Customs duties or other local taxes or import duties or State taxes are likely to be required in some cases. These rights and are not the responsibility of the seller. They will be borne by the buyer and fall under his responsibility (declarations, payment to the competent authorities, etc.).
The seller invites the buyer as such to inquire about these aspects with the corresponding local authorities.
The company reserves the right to change its prices at any time for the future.
The telecommunication fees necessary for access to the company's websites are the responsibility of the customer. If necessary, the delivery charges.
Article 2.1: Price - Example of an illicit clause
The company reserves the right to change prices at any time products purchased on subscriptions by the consumer.
Article 3: Conclusion of the online contract
The customer will have to follow a series of stages specific to each product offered by the seller to fulfill his order. However, the steps described below are systematic:
- Information on the essential characteristics of the product;
- Choice of the product, if applicable its options and indication of the customer's essential data (identification, address ...);
- Acceptance of these Terms and Conditions of Sale;
- Verification of the elements of the order and, if necessary, correction of errors;
- Follow up instructions for payment, and payment of products;
- Delivery of products.
The customer will then receive email confirmation of the payment of the order, as well as an acknowledgment of receipt of the order confirming it. He will receive a .pdf copy of these Terms and Conditions.
For delivered products, this delivery will be at the address indicated by the customer.
For the purpose of carrying out the order, and in accordance with Article 1316-1 of the Civil Code, the Customer undertakes to provide its veridic identification elements.
The seller reserves the right to refuse the order, for example for any abnormal request, realized in bad faith or for any legitimate reason.
Article 4: Products and services
The essential characteristics of the property, services and their respective prices are made available to the Buyer on the Company's websites.
The client certifies having received a detail of the delivery charges as well as the terms of payment, delivery and execution of the contract.
The seller undertakes to honor the customer order within the limits of products available only.
Otherwise, the seller informs the customer. This contractual information is presented in detail and French language.Conformation to the French law, they are the subject of a summary and a confirmation during the validation of the order.
The parties agree that the illustrations or photos of the products offered for sale have no contractual value.
The duration of validity of the supply of products as well as their prices is specified on the company's websites, as well as the minimum duration of the proposed contracts when they relate to a continuous or periodic supply of products or services.
Unless specific conditions, the rights conceded under these are solely to the natural person signatory of the order (or the person holding the email address of the Communiqué).
Article 5: Property Retention Clause
The products remain the property of the company until the full price payment.
Article 6: Delivery methods
The products are delivered to the delivery address that has been indicated during the order and the specified time. This period does not take into account the time of preparation of the order.
In the event of delivery delay, the customer has the possibility of resolving the contract under the conditions and modalities defined in Article L 138-2 of the Consumer Code.
The seller then proceeds to the reimbursement of the product and at the expenses "go" under the conditions of Article L 138-3 of the Consumer Code.
The seller provides a point of telephone contact (cost of a local communication from a fixed station) indicated in the order confirmation email to follow up the command.
The seller recalls that when the customer places physically possessing products, the risks of loss or damage to the products is transferred to him. It is up to the customer to notify the carrier any reservations on the delivered product.
Article 7: Availability and presentation
Orders will be processed within the limit of our stocks available or subject to available stocks for our suppliers.
In case of unavailability of an article for a period greater than 5 working days, you will immediately be notified of the foreseeable delivery times and the order of this article may be canceled on request.
The customer can then request a credit for the amount of the article or his refund.
Article 8: Payment
The payment is immediately due to the order, including for the products in pre-order.
The customer can make the payment by payment card. Cards issued by banks domiciled outside France must be international credit cards (MasterCard or Visa).
Secure online payment by credit card is carried out by our payment provider. The information transmitted are encrypted in the rules of the art and can not be read during transport on the PayPal network.
Once the payment is launched by the customer, the transaction is immediately charged after verification of the information. In accordance with Article L. 132-2 of the Monetary and Financial Code, the commitment to pay given by card is irrevocable. By communicating its banking information during the sale, the customer authorizes the seller to debit his card of the amount of the indicated price.
The client confirms that it is the legal holder of the card to be debit and that it is legally entitled to make use of it.
In the event of an error, or inability to debit the card, the sale is immediately resolved from right and the canceled order.
Article 9: Withdrawal period
In accordance with Article L. 121-20 of the Consumer Code, "the consumer has a period of fourteen days to exercise his right of withdrawal without having to justify reasons or to pay penalties, with the exception of , if applicable, return costs ".
"The time limit referred to in the preceding paragraph runs from receipt for the property or acceptance of the offer for services".
In the event of the exercise of the right of withdrawal within the above-mentioned period, only the price of the purchased product (s) and the shipping costs will be reimbursed, the return fee remain the responsibility of the client.
Returns of the products are to be performed in their original and complete status (packing, accessories, instructions ...) so that they can be recommended in the new state; They must if possible be accompanied by a copy of the proof of purchase.
Article 10: Guarantees
In accordance with the law, the seller assumes two guarantees: compliance and relating to the hidden defects of the products. No refund or exchange will be made.
The seller recalls that the consumer: - has a period of 2 years from the issuance of the property to act with the seller - whom he can choose between the replacement and the repair of the property subject to the conditions laid down by the art. Apparently faulty or corresponding - that it is exempted to prove the existence of the lack of conformity of the property during the six months following the issuance of the property. - that, except for second-hand goods, this period will be increased to 24 months from March 18, 2016 - that the consumer may also assert the guarantee against the hidden vices of the thing sold within the meaning of Article 1641 of the Civil Code And, in this case, he may choose between the resolution of the sale or a reduction of the selling price (provisions of Articles 1644 of the Civil Code).
Article 11: Intellectual Property Rights
Brands, domain names, products, software, images, videos, texts or more generally any intellectual property rights information are and remain the exclusive property of the seller. No assignment of intellectual property rights is carried out through these CGVs.
Any total or partial reproduction, modification or use of these goods for any reason whatsoever is strictly prohibited.
Article 12: force majeure
The execution of the seller's obligations at the end of these is suspended in the event of the occurrence of a fortuitous event or force majeure which would prevent the execution.
The seller will notify the customer of the occurrence of such an event as soon as possible.
Article 13: Nullity and modification of the contract
If one of the stipulations of this contract was annulled, this nullity would not result in the nullity of the other stipulations which shall remain in force between the parties. Any contractual amendment is only valid after a written agreement and signed by the parties.
Article 14: Protection of personal data
In accordance with the Data Protection Act of 6 January 1978, you have the rights to interrogate, access, modify, opposition and rectification on the personal data concerning you.
By adhering to these general conditions of sale, you consent to what we collect and use these data for the realization of this contract.
By entering your email address on one of the sites on our network, you will receive emails containing information and promotional offers concerning products published by the company and its partners. You can unsubscribe at any time. All you need to do is click on the present link at the end of our emails or contact the processor (the company) by RAR letter.
We carry out on all of our sites a follow-up tracking. For this, we use tools such as Google Analytics.
Article 15: Applicable law
All clauses in these Terms and Conditions of Sale, as well as all the purchase and sale operations covered, will be subject to French law.